5G is an evolution of previous communications technologies, or the fifth generation of mobile communications technology, which aims to create faster connections to transmit increasing amounts of data.

To date, we have already opened nearly 200 5G base stations across the US

First, you must have a 5G phone that supports the new technology. Secondly, you should use a private or business mobile plan with a fixed data allowance on your phone. As the new solution will only be available in certain locations for the time being, you will be able to use 5G in areas where Streamline Mobile has already opened its 5G coverage. You can tell if your phone is actually using 5G by its network ID, which displays a 5G network symbol.

To temporarily suspend a service, end a temporary suspension, or disconnect your mobile number, please send an e-mail to streamlinemobileltd@gmail.com, call (770) 405-3435 (Mon–Fri 9.00–20.00; Sat 10.00–17.00; Sun and public holidays 10.00–16.00), or request a call-back at a time that suits you.

Request a call-back

To call the helpline from another operator’s network, dial (770) 405-3435.

As a private customer, you can join Streamline Mobile with your number by subscribing to any of our mobile plans and indicating in the order process that you wish to join the Streamline Mobile network with your existing number.

If you wish to transfer more than one number, you have two options:

1) Activate the first phone number first, and you can later add up to 4 more numbers as devices or users in the self-service.

2) Select the desired number of users from the plan card, submit the form, and we will contact you.

Mobile data is shared between users according to their consumption.

How is the transfer of the number conducted?

• Number transfer can take up to 7–9 calendar days in total from the time you sign a new subscription contract with Streamline Mobile (or from the delivery of the contracts and SIM card in the event of self-service subscriptions).

• During this time, the service will not be interrupted and you will still be able to talk on your phone and use other services.

• The transfer of the number from another network will usually be conducted at 03:00 at night. This may cause a maximum of 15 minutes of interruption in communication services.

• Your current operator will provide you with a connection until the number is permanently transferred, and Streamline Mobile will provide you with a connection from the launch of the new SIM card.

Why can the transfer of a number fail?

Number transfer may fail for the following reasons:

• the subscription contract is not in the name of the number user;

• this is a calling card number which cannot be used to move between operators;

• incorrect information has been provided when the number has been transferred (e.g. the owner of the number is not correct, etc.);

• the user of the number opts out of the number transfer (the corresponding request must be made within 3 working days of the number portability being initiated);

• the user of the number has expressed a wish to exchange the landline number for a mobile number or vice versa.

You will be notified by SMS if your number is disconnected.

For more information, please call (770) 405-3435!

You can find more information about number portability on the website of the Technical Regulatory Authority.

The eSIM activation is faster and location-independent because you do not have to wait for your SIM card to arrive. While with a physical SIM card you can use as many SIMs as there are SIM card slots on your device, with an eSIM you can have multiple numbers to activate as needed. However, it is currently not possible to use Mobile-ID with eSIM, as the alternative is Smart-ID.